View source for ITunes Errors

{{DISPLAYTITLE:iTunes Errors}}
Most of the errors can be found [http://support.apple.com/kb/ts1275 here] or [http://raptortalks-tech.blogspot.com/2010/07/itunes-error-codes.html here].

Here is a list of [[iTunes]] errors that could appear during a restore or a USB connection via iTunes:

=Negative -98xx=
==Error -9815==
Set exact date, restart computer. See also [http://support.apple.com/kb/TS1276 Apple's KB article].

==Error -9814==
Set exact date, restart computer. See also [http://support.apple.com/kb/TS1276 Apple's KB article].

==Error -9812==
Check system time, reset Internet connection, update root certificates. See also [http://support.apple.com/kb/TS3222 Apple's KB article].

==Error -9808==
Computer system time incorrect.

==Error -9800==
Set exact date, restart computer. See also [http://support.apple.com/kb/TS1276 Apple's KB article].

=Negative -1 ... -100=
==Error -50==
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also [http://support.apple.com/kb/TS1583?viewlocale=en_US Apple's KB article].

==Error -35==
Error when downloading songs purchased on iTunes. Also see [http://support.apple.com/kb/TS1475?viewlocale=en_US Apple's KB article].

==Error -1==
Error occurs when one uses the "last ditch" method for preventing baseband updates on the iPhone 4. The baseband does not get updated using this method. Simply use TinyUmbrella to kick it out of recovery mode.

=Below 100=
==Error 1==
Unable to downgrade. Try changing the USB port (the back one of chassis is better) and restart computer.

The installed version of [[iTunes]] may also be too old. Update iTunes.

==Error 2==
Sn0wbreeze 1.6 Custom Firmware has a [[ASR]] patch problem. Use [[sn0wbreeze]] 1.7 or [[PwnageTool]]. Device isn't bootable.

==Error 6==
Not enter the downgrading mode, change USB port (the back one of chassis is better) and restart computer.

==Error 9==
Seems to be a kernel panic. After patching kernel in PwnageTool with custom patches, restore failed with this. iRecovery then showed increased kernel panic count.

==Error 10==
[[LLB]] is missing from the [[IPSW File Format|IPSW]]. The device cannot be booted up. The trick to skip the baseband update no longer works.

==Error 11==
*Removed bbfw file in the firmware folder of an unzipped [[IPSW File Format|IPSW]]. Can also be used to prevent a baseband update. The device is bootable, if you set the auto-boot to true or use TinyUmbrella and use "Kick Device out of Recovery".
*You are trying to update to a custom firmware from Pwnage Tool 4.1+. You always have to go into DFU mode and restore from there.

==Error 13==
Occurs when you want to install a beta firmware with [[iTunes]] for Windows (actively blocked by Apple; beta users are developers and therefore must have a Mac).

Error 13 may also signify a USB problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.

The installed version of [[iTunes]] may also be too old. For firmwares 4.0 and higher you need iTunes 9.2 or higher. Update iTunes.

==Error 14==
Custom firmware update fail ([[PwnageTool]] until 4.0.1). You have to restore the device with a custom firmware. Update to a custom firmware isn't working. Device isn't bootable. <sup>2</sup>

USB Problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.

==Error 17==
Device failed to display the applelogo img3 which results in this error.

Hacktivation bug in [[Sn0wbreeze]] 2.0.1, which was fixed in [[Sn0wbreeze]] 2.0.2.

==Error 20==
Error when downgrading 2.0 to 1.1.1.

==Error 21==
Custom firmware restore fail ([[PwnageTool]] since 4.1). You have to put your device into the DFU mode and not into recovery mode. Device won't boot correctly an stuck at the Apple logo after the error. Press and hold power and home button until it reboots.

==Error 23==
Cannot restore or update due to hardware problems.
*In software you have to set default web browser.
*In hardware, it's a communication problem. Check all connections, also try to change battery.
*faulty baseband flash or processor

==Error 26==
False version of the [[NOR]] flash firmware. Use the correct [[sn0wbreeze]] version.

==Error 28==
Hardware error. Return your device to Apple if possible. The problem is a bad dock connector on the iPhone. Must change the connector.

==Error 29==
See [http://discussions.apple.com/thread.jspa?threadID=2329795 Apple discussions thread] about this problem. You might need to change the battery.

==Error 34==
Hard disk is run out of space when trying to download TV show's or movie's Please clear space and then continue downloading.

==Error 37==
[[N72ap|iPod touch 2G]] [[LLB]] patched with the [[0x24000 Segment Overflow]] was used on an [[N88ap|iPhone 3GS]] custom firmware. Known on damaged bundles from unofficial [[PwnageTool]] distributions or bundles.

[[Sn0wbreeze]] 2.0.1 bug, which was fixed in [[Sn0wbreeze]] 2.0.2.

==Error 40==
Hacktivation bug in [[Sn0wbreeze]] 2.0.1, which was fixed in [[Sn0wbreeze]] 2.0.2.

==Error 46==
?

=Errors 10xx=
==Error 1002==
Error when restoring.

==Error 1004==
This is caused by a failure to match the [[At+nonce|Baseband Nonce]] currently in memory to the [[At+nonce|Nonce]] returned in the [[Baseband Firmware]] [[SHSH]] blob. This happens if you edited the [[wikipedia:Hosts (file)|hosts file]] ([[Cydia Server|Saurik's Server]]) or you are using [[TinyUmbrella]]. Use [[TinyUmbrella]] and "Kick Device Out Of Recovery" to boot. <sup>1</sup>

==Error 1011==
This is caused by recovery mode being in userland (1.1.1 firmware). The file iTunesMobileDevice.dll is damaged or updated.

==Error 1013==
Restart computer; change computer; reinstall system, if iPhone is always in restoring mode: XP users can jump from restoring mode with ibus; MAC users can use iNdependence. (usually on the iPhone with 1.0.2 firmware downgraded from 1.1.1)

==Error 1014==
This occurs when you try to downgrade your phone's baseband.

==Error 1015==
This error is common when downgrading [[iPhone]]s and 3G-enabled [[iPad]]s. The problem occurs when the device's [[Baseband Firmware|baseband]] has a higher version number than the baseband in the firmware you restored to. Just set auto-boot true in [[iRecovery]] or use [[iREB]]/[[TinyUmbrella]]/[[RecBoot]].<sup>1</sup>

=Errors 13xx=
==Error 1394==
When Spirit2Pwn flashes parts of the boot chain on [[iOS]] 4, the device may crash into [[DFU Mode]]. [http://ih8sn0wforums.com/viewtopic.php?f=8&t=3407]

=Errors 14xx=
==Error 1413==
Restart computer; change USB port; reinstall system. See also [http://support.apple.com/kb/TS1927?viewlocale=en_US Apple's KB article].

==Error 1415==
Restart computer; change USB port; reinstall system.

==Error 1417==
Restart computer; change USB port; reinstall system.

==Error 1418==
Restart computer; change USB port; reinstall system.

==Error 1428==
Restart computer; change USB port; reinstall system. (downgrade from www.iphonebus.com)

==Error 1050==
Bad response from gs.apple.com OR need iReb for preparing iPhone for restoring to custom ipsw

=Errors 16xx=
==Error 1600==
Custom firmware can't be restored on a device with [[DFU Mode]]. The software of the iPhone isn't patched. Go into Recovery Mode (Pwnage Tool up to 4.0.1) or start Pwnage Tool and click "DFU" at the top and go with this tutorial into the DFU mode. During that process the software gets patched and the custom firmware should run without any problems.

==Error 1601==
See also this [http://support.apple.com/kb/TA38633 old KB article from Apple].

==Error 1602==
Restart computer; change computer; reinstall system.

If this error occured during an Apple TV restore, then unplug the Apple TV from the power cable, after you entered the recovery or DFU mode, and then try it again.

==Error 1603==
False [[kernelcache]] patch. Known on damaged bundles from unofficial [[PwnageTool]] distributions or bundles. See also [http://support.apple.com/kb/TA38603?viewlocale=en_US Apple KB article]

==Error 1604==
Device was not pwned (signature checks were not blocked). Custom firmware can't be restored. Can also happen when there's a problem with the ipsw.

==Error 1611==
[[iTunes]] tried to enter the [[Restore Mode]], but the device turned back to the [[Recovery Mode]].

==Error 1618==
Missing system files or corrupt data in iTunes installation. Try to uninstall iTunes, restart computer, install again.

==Error 1619 ==
[[iTunes]] is too old and couldn't read the iPhone in Recovery or DFU Mode. Please update iTunes and try it again.

==Error 1644== 
[[IPSW File Format|IPSW]] was moved during prepare with [[iTunes]]. Try it again and don't move the IPSW.

=Errors 20xx=
==Error 2001==
The Mac OS X kernel extension "IOUSBFamily" that was bundled with late 2008 / early 2009 MacBooks, as well as the 10.5.6 update, has a bug where it fails to properly recognize an iDevice in [[DFU Mode]]. It can be resolved by updating to 10.5.7 (or later), or using a USB hub.

==Error 2002==
[[iTunes]] can't connect because another program is using it or it's disconnected during the Apple Server check.

==Error 2003==
Connection problem; change USB cable and check USB port.

==Error 2005==
Problem connecting. Probably a hardware failure.

=Errors 30xx=
==Error 3002==
*Update to an older firmware isn't working, because Apple is no longer handing out [[SHSH]]s for the device/firmware combination.
*Or a timeout checking Apple server - retry later.
*This error also happens if you try to ''Update'' with a local TSS server ([[TinyUmbrella|TinyUmbrella tool]]) and probably also when connecting to [[Cydia Server]]. Use ''Restore'' instead.

==Error 3004==
No internet connection during the firmware restore.
[[iTunes]] can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.

==Error 3014==
False edited hosts. The SHSH request couldn't be completed. No connection to the Apple Server, Sauriks Server or localhost.
[[iTunes]] can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.

=Errors 31xx=
==Error 3123==
Something dealing with movie rentals.

==Error 3191==
QuickTime corrupted must reinstall before iTunes will work or Turn off Compatibility Mode for QuickTime.

1. Right-click on the QuickTimePlayer application (located in C:Program FilesQuickTime) and choose Properties from the shortcut menu.

2. In the Properties window, click on the Compatibility tab Deselect the checkbox labeled “Run this program in compatibility mode for.”

3. Click Apply.

4. Close the Properties window

==Error 3194==
Occurs when trying to install an old firmware and Apple's server disallows the installation. The only solution is to have [[SHSH]] backup and modify the hosts file to point to [[Saurik]]'s [[Cydia Server]] where they are backed up (or localhost if you have it yourself).

==Error 3195==
"An internal error occurred." Missing SHSH for the firmware. Maybe the same as "This device isn't eligible for the request build." but with an cache error.

=Higher Errors=
==Error 11222==
A security software you have installed may be conflicting with iTunes.

==Error 20000==
Is caused by a custom theme pack on your Windows. Use default Theme.

This error can also be caused by the iDevice rebooting during the "Extracting Firmware" stage of restore.

==Error 20008==
?

This happened on a Mac with TinyUmbrella running before resotring a firmware to the Apple TV.

=Hex codes=
==0xE800001==
Device was suddenly unplugged. [[iTunes]] couldn't connect with the device. Try it again

==0xE8000022==
Error in your firmware files. Restore.

==0xE800003D==
False permissions in the Carrier Bundle folder. Restore, update or fix the permissions from the carrier bundle to update the carrier settings via iTunes.

==0xE800006B==
Device was suddenly unplugged. [[iTunes]] couldn't connect with the device. Try it again.

==0xE8000065==
[[sn0wbreeze]] custom firmware error on USB connection. Unplug the device, reboot it, and plug it in again.

==0xE8008001==
You are trying to install unsigned (cracked?) apps. Step away from this wiki.

=Error texts=
==This device isn't eligible for the request build==
Apple doesn't sign the firmware anymore. See [[SHSH]].

==The iPhone "xxx" could not be restored because the firmware file is not compatible.==
You downloaded the wrong firmware file (or it is corrupt). Download the correct firmware file that matches your device. Here's an overview of file names (beginning) and devices:
*iPhone1,1_ [[M68ap|iPhone (or 2G or first generation)]]
*iPhone1,2_ [[N82ap|iPhone 3G]]
*iPhone2,1_ [[N88ap|iPhone 3GS]]
*iPhone3,1_ [[N90ap|iPhone 4]]
*iPad1,1_ [[K48ap|iPad]]
*iPod1,1_ [[N45ap|iPod touch (or 1G or first generation)]]
*iPod2,1_ [[N72ap|iPod touch 2G]]
*iPod3,1_ [[N18ap|iPod touch 3G]]
*iPod4,1_ [[N81ap|iPod touch 4G]]

==The iPhone "xxx" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.==
If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file. The Cydia server cannot handle the requests for the baseband certificates.

== There was a problem downloading the software for the iPhone “XXXXXXX” the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later.==
You need to disable both your antivirus ''and'' your windows/security firewall in order for the update/restore to go through.

----

<sup>1</sup> Use [[TinyUmbrella]] (Kick Device out of Recovery), [[iRecovery]] or [[redsn0w Lite]] and enter "setenv auto-boot true", "saveenv", "reboot" to boot.

<sup>2</sup> Device isn't bootable, but a custom firmware can be restored if it has a jailbreak and the requirements.